If there is anything you want to know that you cannot find on this page, please just get in touch
Do you deliver outside of the UK/EU?
We are happy to deliver worldwide. However, for orders from USA/Canada we ask you to speak to our partners at www.tecbikepartsusa.com. For all other countries, please let us know what you want to order as well as your full address and we will give you a quotation for shipping. We shop around with multiple International and well-known couriers to get you the best price.
What is your returns policy?
We are so confident that you will be happy with your purchase that we are happy to give you a full refund for ANY reason for any purchase so long as it is returned within 31 days. However, we ask that if you want to test the size of a part on a bike we have not specifically listed in the product description, please speak to us first and we will give you a better idea if it will work or not.
Postage on a return will be paid for by us for any faulty product. If the order is returned due to a change of mind, the postage must be paid for by the buyer.
I have not heard of you before, how do I know you will deliver?
As a smaller family business we do not spend much on advertising and have grown mainly through word of mouth. Firstly, you could visit our TrustPilot page at www.trustpilot.com/review/tecbikeparts.com. If you have not heard of TrustPilot, they are an independent 3rd party site where customers can review their experience with a business. To see what others think of the actual products, please see our product reviews on our online shop or watch some of our videos on our YouTube channel www.youtube.com/c/TECBikeParts. There are also many videos from other users on YouTube who have fitted and used our parts.
What if my part breaks in the future?
Again, we are so confident in our products that we are happy to give a full 12 months warranty on any part. If any fault develops, simply return it and we will replace it.
I run a garage/specialist build shop and would like to use your parts, do you do trade discount?
We are VAT registered so all orders can have VAT reclaimed on them (if you ever want a full VAT invoice just ask). Regarding a trade discount, we are able to do this to genuine businesses however, the discount will depend on volume. Please contact us directly to discuss this.
We do not store credit card details nor do we share customer details with any 3rd parties.
What is your delivery and dispatch policy?
All orders made before 1pm will usually be dispatched that day. Each product has a different delivery method in order to keep the price as low as possible for you.
For UK orders -
Some items are dispatched via the Post Office and will usually arrive within 1-2 days. Other items are dispatched via next day courier and will be with you on the next working day after dispatch.
For EU orders -
Most packages arrive within 3-5 days.
Outside the EU -
Packages usually arrive within 5-10 days.
© Copyright Mirrors and Lights Ltd trading as TEC. All rights reserved.
Limited company registered name: Mirrors and Lights Limited
Company House Number: 7228189
Limited Company Registered Address: Williamsons Accountants
1 Jesmond Business Court
217 Jesmond Road
Newcastle upon Tyne